Shipping & Returns

Shipping

Where orders ship from
Every item on this site is stocked in our warehouse inside the United States and ships by domestic ground carrier. We ship within the United States only.

Processing time
Orders are prepared and handed to the carrier within one business day of purchase. Orders placed after 2:00 PM Eastern, or on a weekend or U.S. federal holiday, are processed on the next business day.

Delivery estimates
Standard ground delivery typically arrives in 2–6 business days after dispatch. Remote areas, mountain regions and parts of Alaska, Hawaii and Puerto Rico may add a few days. These are carrier estimates, not guarantees.

Shipping cost

• Standard ground, orders over $49: free
• Standard ground, orders under $49: flat rate calculated at checkout from your ZIP code
• Express: available where the carrier offers it, priced at checkout

No import or customs fees
Because inventory is already inside the U.S., your order has no international leg. There is no customs duty, no import handling fee, and no brokerage charge. The only charges at checkout are shipping and applicable state sales tax.

Tracking
You receive a tracking link by email once the carrier scans your package. If you have not received it within two business days of your order, contact us and we will trace it manually.

Delivery problems
If your package shows as delivered but you cannot find it, check with your neighbors, your building’s front desk, and any nearby safe-drop location, then write to us. We will open a carrier trace and replace the item if it is confirmed lost.

Returns

Return window
Thirty days from the delivery date. Write to us within that window to start a return, replacement or refund.

Return shipping
We provide a prepaid return label within the thirty-day window. You do not pay to send an item back to us, including for a change of mind.

Item condition
Items should be unused and in their original packaging. Furniture that was assembled should be disassembled back to its shipped state. Items returned damaged, stained, missing parts or showing other signs of use are not eligible for a change-of-mind return; they may still be covered by the warranty if the problem is a manufacturing defect.

Non-returnable items
For hygiene reasons we cannot accept returns of items that are marked as non-returnable on the product page, and personalized or made-to-order items are final sale. Any such item will be marked clearly on its page before you buy.

How to start a return

1. Email maxzhumi@Outlook.com with your order number and the item(s) involved.
2. We reply within one business day with a return authorization and a prepaid label.
3. Pack the item in its original packaging and hand the package to the carrier.
4. We inspect on arrival and issue your refund or replacement.

Refunds
We issue the refund within two business days of the returned package arriving at our warehouse. Your bank or card issuer typically posts the credit within 5–10 business days after that. Original shipping charges are refunded only when the return is caused by a defect or our error.

Damage on arrival

Inspect your delivery before the driver leaves if you can. If an item arrives visibly damaged, photograph the packaging and the damage, note it on the delivery receipt, and email us the same day. We will ship a replacement immediately and arrange collection of the damaged item at our cost.

Warranty

Every piece we sell carries a twelve-month warranty against manufacturing defects in materials and workmanship — structural failures, broken joints, faulty hardware, and defects in finish or fabric appearing under normal use. Within that period we repair or replace at no charge.

The warranty does not cover normal wear, damage from misuse or exceeding the stated load capacity, weather exposure beyond the product’s rating, accidental damage, or commercial and rental use.

Order changes and cancellations

We can usually change or cancel an order that has not yet entered fulfillment — contact us promptly. Once the package has shipped, the order can no longer be edited, but you may refuse delivery or return the item under the thirty-day policy above.

Contact

Questions about any of the above: maxzhumi@Outlook.com. Include your order number and we can resolve most requests in a single reply.