We are here to help
Contact Us
Questions about an order, a product, or shipping to your area — send us a note. A real person answers within one business day.
Direct line
Email is the fastest way to reach us
Support email: maxzhumi@Outlook.com
Please include your order number if you are writing about an existing order. It lets us pull up your case immediately instead of searching by name.
Response time: within one business day (Monday to Friday, U.S. Eastern time). Messages received on a weekend are answered the next business morning.
We do not operate a phone line. Email reaches the same people faster and leaves you a written record of what was said.
Before you write
These answer most messages
Checked below first usually means a faster answer, and it might save you the wait entirely.
Where is my order?
Orders leave our U.S. warehouse within one business day. You will receive a tracking email when the carrier scans it. If that email has not arrived within two business days of your order, write to us.
Do you ship outside the United States?
Not at this time. We ship within the U.S. only, so every order avoids customs duty and import handling fees. See Shipping & Returns.
Can I return something?
Yes — thirty days from delivery, full refund or free replacement, and we cover the return label. The item should be unused and in its original packaging.
Is there really no import fee?
Correct. Inventory is already inside the U.S., so there is no international shipment and nothing for customs to charge. The only charges at checkout are shipping and sales tax.