FAQ

Shipping

Do you ship outside the United States?

No. At this stage we ship within the U.S. only. Because inventory is already in an American warehouse, that decision is also what lets us offer free shipping over $49 with no customs duty or import handling fee attached.

How fast do orders ship?

Orders leave our warehouse within one business day of purchase. Delivery typically takes 2–6 business days depending on your distance from the warehouse and the carrier schedule. You receive a tracking link by email as soon as the package is scanned.

What does shipping cost?

Standard ground shipping is free on orders over $49. Below $49, a flat rate applies and is calculated at checkout based on your ZIP code. Express options are available where the carrier offers them.

Will I pay customs or import fees?

No. There is no international leg to your order, so there is nothing for customs to assess. You may still owe state sales tax, which is calculated at checkout.

Returns

What is the return window?

Thirty days from the day your order is delivered. Reach out to us within that window and we will arrange a return, replacement or full refund — your choice.

Who pays the return shipping?

We do. For a return caused by a defect or by our error, we send a prepaid return label. For a change of mind, we still cover the return label for the first thirty days.

What condition must the item be in?

Unused and in its original packaging. For furniture that has been assembled, it should be disassembled back to its shipped state. Items returned damaged or missing parts are not eligible for a change-of-mind return.

When is my refund issued?

We process the refund within two business days of the returned package arriving at our warehouse, and your card or bank typically shows the credit within 5–10 business days after that.

Warranty

What does the 12-month warranty cover?

Manufacturing defects in materials and workmanship: structural failures, broken joints, faulty hardware, and defects in finish or fabric that appear under normal use. If a piece fails in this window, we repair or replace it at no cost.

What the warranty does not cover

Normal wear, damage from misuse or overloading, exposure to weather beyond the product’s rating, accidental damage, and commercial or rental use. It also does not cover normal fading of outdoor fabrics or minor surface variation inherent to natural materials.

Products

Are the ratings and reviews on product pages real customer reviews?

They are not. The star rating and review count shown next to each product come from the same item on Amazon, and they are labelled “Amazon” wherever they appear. We do not display them as our own because they are not. If you have bought from us, the review you leave on this site is the one that counts as ours.

Where do your products come from?

We design our products in-house and hold inventory in our own warehouse in the United States. You can read more on the About page.

Can I search by ASIN or UPC?

Yes. The search box accepts a product name, an Amazon ASIN, a UPC / GTIN, our own SKU, or a pasted Amazon product link. Search for B0H4158MS6 to try it.

Do the colors in the photos match exactly?

We photograph against a neutral background under consistent lighting and correct for color profile, but screens vary. If an item arrives meaningfully different from its photo, contact us — that falls under the warranty.

Orders & payment

Can I change or cancel an order after placing it?

Contact us as soon as possible. Orders that have not entered fulfillment can usually be changed or cancelled. Once the package has shipped we can no longer edit it, but you can refuse delivery or return it under the thirty-day policy.

Is checkout secure?

Yes. The entire site is served over HTTPS with SSL encryption, including the checkout and account pages.

What payment methods do you accept?

Major credit and debit cards, plus PayPal. Payment is captured when the order is confirmed.

Still stuck?

Write to maxzhumi@Outlook.com with your order number if you have one. We reply within one business day.